ONELORA currently delivers to addresses within the United Kingdom only.
Standard UK delivery is free on all eligible ONELORA orders. There is no minimum order value required for free standard delivery.
Delivery times vary depending on the product and fulfilment location. Estimated delivery information will be provided where available during the ordering process.
Some orders containing multiple items may be fulfilled from different locations. This means your order may arrive in separate parcels and at different times. You will not be charged additional standard UK delivery fees when an order is split into multiple shipments.
Once your order has been processed and dispatched, tracking information will be provided when available. Please allow time for tracking information to become active after dispatch.
Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error in your delivery details, please contact ONELORA as soon as possible. Once an order has entered fulfilment, we may not be able to change the delivery address.
Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays or other operational disruptions.
If your order arrives damaged or incorrect, or you believe a parcel has been lost in transit, please contact us at hello@onelora.co.uk with your order number and relevant details so we can investigate.
ONELORA does not currently offer delivery outside the United Kingdom. We plan to introduce additional destinations in the future.
For questions about delivery or an existing order, contact us at hello@onelora.co.uk.